EXTENDED RETURNS - 60 DAYS ON ALL ORDERS
We can deliver your goods to any address, whether your home, place of work or a friend's address. Please ensure you complete the desired delivery address during the checkout process.
Our website is still operating as usual and we continue to ship worldwide via UPS & FEDEX. There are currently minor delays with the UPS service in certain countries.
Most orders made via our website continue to be dispatched without disruption. We remain available via phone, email and Facebook chat if you need any assistance or to confirm when your order will be dispatched or if there may be any delays in transit.
Orders made before 1pm (GMT) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During very busy sale/promotion/holiday periods, we still dispatch the vast majority of orders same day, but unfortunately cannot guarantee this for all orders. Orders placed on the weekend are dispatched on Monday.
|United States||2-3 Working Days||Shipping Charge is $20|
We ship to the US on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather. Customs policies vary widely from state to state so we recommend you contact your local customs office for more information.
Customer satisfaction is our top priority. If you are not happy with your goods or need to exchange an item for a different size you may return your goods at any time up to the end of 60 days after you receive the goods.
Unwanted goods must be returned in an unused, fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
If the goods are being returned because they are unsuitable, the cost of return postage is to be paid by you. If the goods are being returned because they are faulty, we will pay the cost of returning the item. Proof of postage costs will be required.
When returning goods from the US you must attach a customs declaration describing the goods as ‘British Returned Goods’ only. Items returned with incorrect customs declaration may be delayed in customs and may lead to the parcel being returned to sender. We are unable to accept any parcel with customs charges payable, such parcels will be refused and returned to sender. We are unable to refund any import duties or local taxes in relation to returned or exchanged goods. In cases where the item is deemed to be faulty we will only refund a maximum of £15 towards any return delivery charges incurred.
Our address for all returns is Alan Paine Knitwear, 4A Hamilton Way, Oakham Business Park, Mansfield, Nottinghamshire NG18 5BU, England.
For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure, simply call +44 (0)1623 339002 (Local Rates apply).